Scheduled event for eDirectory User Synchronization not working

  • 7009902
  • 15-Dec-2011
  • 30-Apr-2012

Environment

Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 3.
SUSE Linux Enterprise Desktop 10 Service Pack 2.
Novell GroupWise 8 Support Pack 2 Hot Patch 2.


Situation

Scheduled event for eDirectory User Synchronization not working.
Imported the new values of users, using ldap import utility in eDirectory. New values get updated to eDirectory but does get updated to GroupWise Domain and respective post offices and users.
The message transfer agent not showing entry in log of whether schedule event started or not, or their is no sign of failure.


Resolution

The LDAP/eDir server being accessed was set to Require TLS. After changing TLS check setting on that server and restarting eDirectory, the MTA scheduled event worked and synchronized all the users on all the post offices.