System update wizard returns an error when clicking finish

  • 7009892
  • 13-Dec-2011
  • 27-Apr-2012


Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1


Deployment wizard returns the following error after clicking the Finish button for the deploymen task.
The wizard cannot continue for the following reason(s):
Unable to complete your request, check ZCC logs at C:\Program Files\Novell\Zenworks\logs\zcc.log for further information
The following error shows in the zcc.log
The INSERT statement conflicted with the FOREIGN KEY constraint "fk_zQueue_serverUID".  The conflict occured in database <Zenworks Database name>, table" dbo.zZENServer", column 'ZUID'.


Specify the server doing the System Update operations in the following location:
ZCC -> Infrastructure Management -> System Update Settings -> Dedicated Server Settings

Additional Information

The error in zcc.log shows that the task cannot be inserted into the zQueue table because the ServerUID for the server it is trying to use is not found in the zZENServer table.  This can happen if the server being used for updates previously has been removed from the Zone.