iPrint printer install with Firefox doesn't show success window

  • 7009888
  • 13-Dec-2011
  • 30-Apr-2012

Environment

Novell iPrint Client for Windows

Situation

Installing an iPrint printer to a Windows 7 workstation with the HP Universal Print Driver version 5.4 using Firefox results in a success printer install.  However, no success window appears and the /ipp page never refreshes back to the iPrint printer install list.  Instead, the /ipp page stays at:
 
Installing ipp://<serverIPorDNS>/ipp/<PrinterName>..
 

Resolution

Install the iPrint Client for Windows version 5.82 or later.
 
Workaround 1: Use Internet Explorer
 
Workaround 2: Disable the Firefox plugin-container feature
  1. Open Firefox and type about:config in address bar.
  2. Click I'll be careful, i promise. It will open up a page with lot of preference settings.
  3. Right click on that page and create a New-> Boolean value.
  4. Enter the preference name as "dom.ipc.plugins.enabled.npnipp.dll" and press ok.
  5. Specify value as "false", press ok.
  6. Restart the firefox.
  7. Install the iPrint printer.

Status

Reported to Engineering

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