Workstation printers do not install silently

  • 7009873
  • 08-Dec-2011
  • 18-Jan-2013

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3

Situation

Printers associated to workstations do not install silently.  Users see a pop-up for the printer install.  The install pop-up has a cancel button, and sometimes the cancel button is clicked on accident.

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757
 
For ZCM 10.3.4, Novell has created a patch which is undergoing testing to help ensure that it resolves the issue. If the symptoms described by this TID are being experienced, a "Developer FTF" may be requested by raising a Service Request, and quoting the number of this TID. Note that this Patch has not yet been validated by the Novell Test Teams, so should not be used for production.

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