ZCM Satellite Authentication role does not activate (status: Starting)

  • 7009867
  • 08-Dec-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Authentication
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Authentication

Situation

When trying to give the Authentication role to a satellite server, the service never starts.  When running 'zac satr' it always shows the authentication role status as 'Starting', and it stays like that all the time.  The zmd-messages.log log file shows the following error:

[Debug] [11/15/2011 09:36:26.645] [] [5276] [ZenworksAgent] [54] [AuthSatelliteServer] [download from url:https://172.16.8.29:443//zenworks-downloads/rpm/novell-zenworks-xplat-casaats-1.7.1650-0.noarch.rpm] [] []
[Debug] [11/15/2011 09:36:26.671] [] [5276] [ZenworksAgent] [100] [ExternalCmd] [Executed command (rpm, -Uvh, null) : exit value = 1, error = error: open of null failed: No such file or directory
] [] []

Resolution

The authentication role could not be activated because the casaats module is not installed.  You can manually install it (rpm -ivh novell-zenworks-xplat-casaats-1.7.1650-0.noarch.rpm), and after restarting the agent the Authentication role status will change to 'Active'.

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