"LDAP login failed for user" on Mobility-Appinterface.log while syncing devices

  • 7009862
  • 07-Dec-2011
  • 10-Dec-2013

Environment

Novell Data Synchronizer Mobility Pack 1.2

Situation

While trying to synchronize user account with the Data Synchronizer, device shows an error "Authentication failed" and the Mobility-AppInterface.log shows "error: LDAP login failed for user".

Resolution

  1. Open ConsoleOne.
  2. Go to the properties of the user.
  3. Click on the Restriction tab | Change Password.
  4. Configure the device to synchronize with the Data Synchronizer.
  5. If the issue still persists, go to User properties | Restrictions.
  6. Drop down to select Login Restrictions.
  7. Uncheck "Limit Concurrent Connections".
  8. Click on Apply | Close.
  9. Synchronize the device

Feedback service temporarily unavailable. For content questions or problems, please contact Support.