Initial sync not working, validate will fail

  • 7009791
  • 23-Nov-2011
  • 10-Dec-2013


Novell Data Synchronizer Connector for Mobility
Novell Data Synchronizer Connector for GroupWise


New user has been created, but the first validate will never finish or report failed.

In default.pipeline1.mobility-AppInterface.log in verbose logging you will find the following error:
2011-11-22 08:45:27.509 ERROR_VERBOSE [Thread-10] [backgroundWorkMonitor:748] [userID:cn=user1,ou=xxxx,ou=yyyy,o=company,c=zz] [eventID:] [objectID:] [Monitor] Initial Sync Error: Problem getting default address book id


Run a GWCheck Content against this user and check for duplicate folders. If there are duplicate folders, run a GWCheck Content with the option "DelDupFolders" until there are no more duplicate folders reported. After this has been done, re-synchronize the user.