Environment
Novell GroupWise 2012
Blackberry Enterprise Server
Lightspeed Antivirus
Situation
Using either the Lightspeed trust.exe utility or the Blackberry Key
Generator to create a trusted key for their applications returns an
error with GW 2012. Both utilities work fine using any
release of GW8. The error returned by both is "unable to
connect to GroupWise Server (CONNECT_ERROR)
Resolution
This has been reported to engineering. At this time, BES
has a workaround in that they will let the administrator edit the
trusted key field in their program. Create the trusted key
through ConsoleOne and then past that into the BES console.
However, Lightspeed is hard coded to use the key generated by
their utility so we do not have a workaround at this moment.
Additional Information
The documentation on creating a trusted key via ConsoleOne can be
found here:
Information on creating a trusted key with a third party
product will need to come from that company.