Manual cleanup tool version 1.1.0.0 leaves Windows 7 unable to login

  • Document ID:7009577
  • Creation Date:17-Oct-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1

Situation

Running the ZENworks agent manual cleanup tool (Agent cleanup utility) version 1.1.0.0 at https://download.novell.com/patch/finder on Windows 7 or 2008 leaves the device in a state where no login prompt is displayed after reboot.
 
Safe mode works OK.

Resolution

This is fixed in an updated version (1.2.0.0) available at https://download.novell.com/Download?buildid=70Ji8WS_hS8~

Workaournd:
NOTE:    Caution:  Do not remove the wrong credential provider!
 
  1. Start Windows in safe mode and login as local Administrator.
  2. Run regedit as administrator and backup the registry.
  3. Delete the subkey containing the entry for ZENCredentialProvider from:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers
  4. Delete the subkey containing the entry for ZENCredentialProvider from:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Authentication\Credential Provider Filters