Environment
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Situation
Running the ZENworks agent manual cleanup tool (Agent cleanup utility) version 1.1.0.0 at https://download.novell.com/patch/finder on Windows 7 or 2008 leaves the device in a state where no login prompt is displayed after reboot.
Safe mode works OK.
Resolution
This is fixed in an updated version (1.2.0.0) available at https://download.novell.com/Download?buildid=70Ji8WS_hS8~
Workaournd:
Workaournd:
NOTE: Caution: Do not remove the wrong credential provider!
- Start Windows in safe mode and login as local Administrator.
- Run regedit as administrator and backup the registry.
- Delete the subkey containing the entry for ZENCredentialProvider from:
HKLM\Software\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers - Delete the subkey containing the entry for ZENCredentialProvider from:
HKLM\Software\Microsoft\Windows\CurrentVersion\Authentication\Credential Provider Filters