NSM Engine will not start due to proxy authentication problems

  • 7009548
  • 11-Oct-2011
  • 10-Aug-2012

Environment

Novell Storage Manager

Situation

The NSM Engine will no longer start, the logs show authentication issues with the NSM proxy user.

Messages seen in the Windows NSM Engine logs:
FSFGlobals::UnauthenticateCEDM() - Failed to impersonate the proxy account, Result = 180.  Unable to perform CEDM operations.
FSFGlobals::AuthenticateCEDM() - Failed to impersonate the proxy account, Result = 180.  Unable to perform CEDM operations.
ML: Failed to authenticate as the Proxy Account, Result = 185.
ML: Failed to initialize 1 or more components and/or subsystems.  Engine is switching to stop-pending state

Messages seen in the NetWare NSM Engine logs and NSM Engine console screen:
Novell Storage Manager Engine: Waiting to establish connection as proxy.
Unable to login to NDS as user object <NSMProxy.novell>. rc=-669.
Novell Storage Manager Engine: Failed login as proxy (NSMProxy.novell); Result = 16.

Resolution

Steps for resetting the NSMProxy user's password:

Windows
  1. Verify that the NSM Engine service is stopped (net stop nsmengine3svc) or via Services.msc
  2. Run Command Window as Administrator
  3. Change directory to: C:\Program Files\Novell\Storage Manager\Engine\
  4. Start the NSMEngine.exe with: –force-proxy-reset flag
  5. Follow on-screen directions
  6. Restart the NSM Engine service (net start nsmengine3svc) or via Services.msc
NetWare
  1. unload nsmengin
  2. load sys:\factory\nsmengin -forceproxyreset
  3. Follow on-screen directions