Environment
Novell Storage Manager
Situation
The NSM Engine will no longer start, the logs show authentication issues with the NSM proxy user.
Messages seen in the Windows NSM Engine logs:
FSFGlobals::UnauthenticateCEDM() - Failed to impersonate the proxy account, Result = 180. Unable to perform CEDM operations.
FSFGlobals::AuthenticateCEDM() - Failed to impersonate the proxy account, Result = 180. Unable to perform CEDM operations.
ML: Failed to authenticate as the Proxy Account, Result = 185.
ML: Failed to initialize 1 or more components and/or subsystems. Engine is switching to stop-pending state
Messages seen in the NetWare NSM Engine logs and NSM Engine console screen:
Novell Storage Manager Engine: Waiting to establish connection as proxy.
Unable to login to NDS as user object <NSMProxy.novell>. rc=-669.
Novell Storage Manager Engine: Failed login as proxy (NSMProxy.novell); Result = 16.
Messages seen in the Windows NSM Engine logs:
FSFGlobals::UnauthenticateCEDM() - Failed to impersonate the proxy account, Result = 180. Unable to perform CEDM operations.
FSFGlobals::AuthenticateCEDM() - Failed to impersonate the proxy account, Result = 180. Unable to perform CEDM operations.
ML: Failed to authenticate as the Proxy Account, Result = 185.
ML: Failed to initialize 1 or more components and/or subsystems. Engine is switching to stop-pending state
Messages seen in the NetWare NSM Engine logs and NSM Engine console screen:
Novell Storage Manager Engine: Waiting to establish connection as proxy.
Unable to login to NDS as user object <NSMProxy.novell>. rc=-669.
Novell Storage Manager Engine: Failed login as proxy (NSMProxy.novell); Result = 16.
Resolution
Steps for resetting the NSMProxy user's password:
Windows
Windows
- Verify that the NSM Engine service is stopped (net stop nsmengine3svc) or via Services.msc
- Run Command Window as Administrator
- Change directory to: C:\Program Files\Novell\Storage Manager\Engine\
- Start the NSMEngine.exe with: –force-proxy-reset flag
- Follow on-screen directions
- Restart the NSM Engine service (net start nsmengine3svc) or via Services.msc
- unload nsmengin
- load sys:\factory\nsmengin -forceproxyreset
- Follow on-screen directions