After failed update or install, ZES service is not available

  • 7009538
  • 10-Oct-2011
  • 30-Apr-2012

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1

Situation

ZES service is not available after failed system update or failed uninstall with rollback.
 
ERROR (in system-update.log):
 
ERROR;MSI_INSTALL_ERROR;setup.exe,1603;
DEBUG;;;An error occured during command execution...details should have already been logged
 
ERROR (in setup.exe.log):
 

MSI (s) (78:A0) [00:22:31:593]: Doing action: StopZESEngine.exe
Action ended 0:22:31: StopCSD. Return value 1.
MSI (s) (78:A0) [00:23:32:031]: Note: 1: 1722 2:
StopZESEngine.exe 3:
C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\
4:
"C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}
\\InstallHelper.exe "
"-szes"
Action start 0:22:31: StopZESEngine.exe.
MSI (s) (78:A0) [00:23:32:031]: Product: Novell ZENworks
Endpoint Security
Agent -- Error 1722.There is a problem with this Windows
Installer package.
MSI (c) (70:F0) [00:23:32:218]: MainEngineThread is returning 1603

Resolution

This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support
 
Workaround:
 
Rebuild the zes service with the following steps.
  1. Open administrative command prompt and CD to the following folder:
    c:\windows\Microsoft.NET\Framework\v2.0.50727\
  2. Run:
    InstallUtil.exe /LogFile= /LogToConsole=true "%ZENWORKS_HOME%\esm\ZESService.exe"

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