How to re-initialize all mobility users at once

  • 7009515
  • 18-Jun-2012
  • 06-Mar-2014

Environment

Novell Data Synchronizer Mobility Pack

Situation

Purpose:
Re-intializing all moblity users
 
Symptoms:
Email not syncing to device for all the users

Resolution

To Re-Initialize all the mobility users at the same time:
  1. Type psql -U datasync_user mobility and press Enter
  2. Enter in the database password. If the database password is not known, please check /etc/datasync/configengine/configengine.xml file as the password is stored in plaintext in the following format
          <db>datasync</db>
       <username>datasync_user</username>
       <password>novell</password>
  3.  Type update users set state = '7';
    Make sure to put a ; (semi-colon) at the end of the command
Note: This will run in the background, and all the users will be Re-initialized.
 
The same can be done using dsapp:
  1. Download Novell Cool Solutions Tool - dsapp Mobility Administration to the Mobility server.
    • From a terminal window: wget ftp://ftp.novell.com/outgoing/dsapp.tgz
    • Untar the download: tar xzf dsapp.tgz
    • Run dsapp.sh from a terminal window: ./dsapp.sh from the current directory
      Note: dsapp.sh should now present a menu in the terminal window.
  2. Select User Issues | Reinitialize all users