Environment
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Reporting Server
Situation
Only local ZCC administrators are able to access ZRS infoview.
ZCC administrators based on any user from a user source gets treated as an unknown user.
ERROR: "Exception occured com.novell.zenworks.reports.exception.ReportException: com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67] 42040 {}
...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user"
...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user"