ZCM Primary Server does not allow login to ZCC

  • 7009465
  • 30-Sep-2011
  • 27-Apr-2012

Environment

ZENworks Configuration Management (ZCM)

Situation

ZCC Login
  • login screen - nothing happens when credentials entered and login button clicked
  • troubleshooting step - novell-zenworks-configure -c SystemStatus shows normal.

Browser indicates javascript error, indicating that there is an error in the code for that URL. And, drilling into this error, a similar message to the following appears:

Line: 184
Char: 1
Error: Object doesn't support this property or method
Code: 0
URL: https://10.74.5.81/zenworks/jsp/fw/internal/Login.jsp

Resolution

Determine if the file is inconsistent (incorrect checksum, or improper file ownership/rights) by executing a ZENworks Diagnostic Center (ZDC), and reviewing its report. It will list the expected file checksum (and file ownership on a Linux server).

If the njwc.js shows an incorrect checksum:
  Windows: %ZENWORKS_HOME%\share\tomcat\webapps\zenworks\js\njwc\njwc.js
  Linux:        /opt/novell/zenworks/share/tomcat/webapps/zenworks/js/njwc/njwc.js
  1. Back up the original inconsistent njwc.js file to a directory outside of the ZCM file structure for safe keeping.
  2. Replace the inconsistent njwc.js file with a known good file from a known good server running the same ZCM version and patch level.
  3. If on a Linux primary, change the file permissions as the replaced file will be owned by the user used during file copy.
    chown zenworks:zenworks /opt/novell/zenworks/share/tomcat/webapps/zenworks/js/njwc/njwc.js
    chmod 755 /opt/novell/zenworks/share/tomcat/webapps/zenworks/js/njwc/njwc.js
    *** Note - all files in this directory should have the above ownership and rights. ***

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