D028 on sending message with attachment, 0 byte attachment received

  • 7009462
  • 30-Sep-2011
  • 26-Apr-2012

Environment

Novell GroupWise 8 Support Pack 2 Hot Patch 2

Situation

When user sends a email with a attachment, the user gets a D028 error.  The attachment arrives as a 0 byte file and can not be opened.

Resolution

1)  The most common source of the problem is that the user is pulling the attachment from a folder, directory, path, or the file name is just way to too long.  To check to see if the path is to long, copy the attachment to the desktop of the PC and try adding the attachment from there.

2)  If a user is attempting to add a attachment  with a path and file name that contains Cyrillic characters, please make sure that the client they are using is at least 802hp3 (Sept 2011 build), as there was a fix placed into the 802hp3 client for the D028 error involved with Cyrillic characters.

Additional Information

If neither of the above resolutions help, please gather more information and submit to Novell Technical Support. 

  • Does the problem follow the user from a different workstation?
  • Can the user send from WebAccess?
  • Is the path or directory the user is attaching from really long?
  • Is the file name long?
  • Can the user send the attachment if the attachment is uploaded from the Desktop?

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