ZCM 11 SP1 upgrade stalls

  • 7009443
  • 27-Sep-2011
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 1 - 11.1 Install/Upgrade
Novell ZENworks 10 Configuration Management - 11.0
Novell ZENworks 10 Configuration Management - 10.3


ZENworks Configuration Management product ISO was extracted to a directory on the hard drive and install initiated from this extracted directory. The install proceeds part of the way and then hangs installing packages or files.


For an install do not copy contents of ISO to a local drive. Instead mount the ISO ( e.g., for Linux:  mount -o loop /tempfolderpath/isoimagename.iso mountpoint ) or burn it to DVD as indicated in our documentation: "Open a Linux terminal, browse to the root of the ZENworks 11 SP1 installation media, then enter the setup.sh command."

Additional Information

The /var/opt/novell/zenworks/logs/LocalStore/zmd-messages.log shows references that files are being written (or attempts to write files) to the /var/opt/novell/log/zenworks/system-update/<system-update guid>/ directory. Yet, the only file in this directory is the update_commands.xml file.