Users cannot empty trash

  • 7009427
  • 23-Sep-2011
  • 26-Apr-2012


Novell GroupWise 8 Support Pack 1


A retention program has been set up to do nightly backup in ConsoleOne by specifying a trusted app under GroupWise System Preferences / Archive Service Settings. Also, Enable Message Retention Service has been checked off under Environment Options / Retention. Finally, Do not purge items until they are backed up is selected under the Cleanup tab.

The message retention service runs every night, but users are unable to purge items from their trash. When they try, the item appears to disappear but then reappears.


In addition to a retention date, a new date called "modified retention date" has been added to Novell GroupWise 8 Support Pack 1. However, the version of gwtmstmp that ships with Novell GroupWise 8 Support Pack 1 does not yet support the modified retention date. When the retention program runs overnight, it sets the retention date but not the modified retention date, and since no modified retention date is set, the messages appear to be not backed up and cannot be purged.
Corrective Steps:
  1. Obtain a version of gwtmstmp from Novell GroupWise 8 Support Pack 2. It will be at this location:
  2. Copy this file to the corresponding location in the Novell GroupWise 8 Support Pack 1 installation.
  3. To mark all the users in a Post Office as being backed up by the retention service, use the new version of gwtmstmp and execute this command (once for each post office):
    ./gwtmstmp -p <path-to-post-office> -s -n -mn