ZRS install hangs or completes but CCM fails on Windows 2008 R2

  • 7009385
  • 18-Sep-2011
  • 27-Apr-2012


Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1


ZRS install may hang on Windows 2008 R2.  Or ZRS install may show sucessful, the services crash at runtime.
Faulting application name: CMS.exe, version:, time stamp: 0x4bd04099
Faulting module name: crheapalloc.dll, version:
Faulting application path: C:\Program Files
(x86)\Novell\ZENworks\share\boe\BusinessObjects Enterprise
Faulting module path: C:\PROGRA~2\Novell\ZENworks\share\boe\BusinessObjects
Enterprise 12.0\win32_x86\crheapalloc.dll


Per the 11.1 Readme, disable IP Helper service prior to installing ZRS.  See https://www.novell.com/documentation/zenworks11/readme/readme_zenworks11sp1.html