ZRS install hangs or completes but CCM fails on Windows 2008 R2

  • Document ID:7009385
  • Creation Date:18-Sep-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1

Situation

ZRS install may hang on Windows 2008 R2.  Or ZRS install may show sucessful, the services crash at runtime.
 
Faulting application name: CMS.exe, version: 12.3.0.601, time stamp: 0x4bd04099
Faulting module name: crheapalloc.dll, version: 12.3.0.601
Faulting application path: C:\Program Files
(x86)\Novell\ZENworks\share\boe\BusinessObjects Enterprise
12.0\win32_x86\CMS.exe
Faulting module path: C:\PROGRA~2\Novell\ZENworks\share\boe\BusinessObjects
Enterprise 12.0\win32_x86\crheapalloc.dll
 

Resolution

Per the 11.1 Readme, disable IP Helper service prior to installing ZRS.  See https://www.novell.com/documentation/zenworks11/readme/readme_zenworks11sp1.html