Users unable to connect to Mobility Server intermittently

Document ID:7009342
Creation Date:12-Sep-2011
Modified Date:10-Dec-2013
- Micro Focus Products:
  GroupWise
  GroupWise Mobility Service

Environment

Products:

Novell Data Synchronizer Mobility Pack 1.1

Novell Data Synchronizer Mobility Pack 1.2

Configuration:

GroupWise Authentication being used on Mobility

Situation

ERROR: "Unable to connect to server" on the device intermittently

Device prompts for a password intermittently even though the password has not changed

Mobility Threads maxing out

Resolution

Please download and install the latest Novell Data Synchronizer Mobility Pack from https://download.novell.com/patch/finder

Please follow the steps in the TID listed below to update to the latest Novell Data Synchronizer Mobility Pack

https://support.microfocus.com/kb/doc.php?id=7007012

Status

Reported to Engineering

Additional Information

Notes:

/var/log/datasync/connectors/default.pipeline1.mobility-Appinterface.log shows

2011-09-13 21:38:46.135 DEBUG_VERBOSE [CP WSGIServer Thread-10] [__init__:1292] [userID:] [eventID:] [objectID:] [WSRThread] Socket 21: Total: 15 ,Idle Threads: 1.
2011-09-13 21:38:48.655 DEBUG_VERBOSE [CP WSGIServer Thread-13] [__init__:1292] [userID:] [eventID:] [objectID:] [WSRThread] Socket 21: Total: 15 ,Idle Threads: 1.