BSOD in ZESFSFD after installing Check Point Endpoint Security client

  • 7009335
  • 10-Sep-2011
  • 06-Jul-2012

Environment

Novell ZENworks Configuration Management 11
Novell ZENworks Endpoint Security Management 11
Novell ZENworks Configuration Management 11.1
Novell ZENworks Endpoint Security Management 11.1

Situation

After installing after installing Check Point Endpoint Security client, managed devices crash - BSOD  ("Blue Screen Of Death") in ZESFSFD after every other restart.

Resolution

For ZCM 11.1: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=ADweB5cXFUo~ as "ZCM 11.1/11.1a - ZESM 11.1.166 update". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.0: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=xmtXtcS_GTI~ as "ZCM 11.0 - ZESM 11.1.166 update". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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