After applying Windows Updates the Novell ZENworks Server service will not start and ZCC is unaccessible

  • 7009331
  • 09-Sep-2011
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management
Novell ZENworks 11 Configuration Management
Windows Primary Server

Situation

After applying recent Windows Update patches the Novell ZENworks Server service will not start.  As a result of this, ZENworks Configuration Center is not accessible.If zenserver.exe is manually run through command line, then the ZENworks Configuration Center is accessible.  

When the Novell ZENworks Server service is started through services.msc, the following error is displayed:  "The Novell ZENworks Server service on Local Computer started and then stopped.  Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."

Resolution

If the ZENworks user (.\__z_x_xxx__) is no longer a member of the Administrator group, this service cannot be started.  If the user is re-added to this group, the service can be started.  

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