LAG crashing with ERROR: Unknown error 4294967295 applying update from Admin Console

  • 7009276
  • 01-Sep-2011
  • 26-Apr-2012


Novell Access Manager 3.1 Linux Access Gateway
Novell Access Manager 3.1 Support Pack 3 applied


Access Manager 3.1.3 applied and working fine. After updating some certificates on the Linux Access Gateway (LAG), any change applied to that LAG would result in the server going to the 'Not reporting' status. Trying to troubleshoot the problem, the administrator determined that when asimple change is made to the LAG proxy configuration (IP address, DNS, Proxy timeouts for example) and applied to the LAG itself, all works fine. When a change involving a cert is performed and that change is applied to the LAG, the server will always crash. The ics_dyn log file would report the following error:

ug 9 18:17:32 LAGS03 : AM#404514000: AMDEVICEID#ag-E2E99840672F971A-0:
AMAUTHID#0: AMEVENTID#0: actualListener:92 servSock:0xac5b7938 (vm:0 server:0xac5b8984)
ERROR: Unknown error 4294967295
Error(s) occurred while applying to the Excelerator.

Exporting the newly added certificates and importing into another environment confirmed that the certificates were working fine ie. we did not see issue in a QA environment.


To fix the issue, the following steps were required:

a) apply the Access Manager 3.1.3 IR2 patch (build 3.1.3-292 or greater)

b) copy the /var/novell/cfgdb/vcdn/config.xml file on the LAG to /var/novell/cfgdb/.current/config.xml , and then,

c) /etc/init.d/novell-vmc restart

After doing this, any certificate change applied to the LAGs would get applied without a crash.