ZCM 11.1 - "Analyze failed to launch.{}"

  • 7009187
  • 16-Aug-2011
  • 11-Jul-2013

Environment

Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Patch Management
Novell ZENworks 11 Patch Management Support Pack 1 - ZPM 11 SP1 Patch Management

Situation

Upgraded to ZCM 11.1

ERROR: "Analyze failed to launch.{}"

ERROR: "BundleManager Analyze failed to launch."

Discover Applicable Updates runs but does not discover applicable patches

Resolution

  1. Add any file to the agent directories on the Patch Management server - there may be Windows and Linux directories, x86 and x64 directories, depending on the mix of devices in the zone - add a "dummy" file (it does not matter what it is called, or what it contains) to all of the directories shown below that exist on the server
    Linux:
    /opt/novell/zenworks/zpm/agents/windows/x86
    /opt/novell/zenworks/zpm/agents/windows/x64
    /opt/novell/zenworks/zpm/agents/linux/x86
    /opt/novell/zenworks/zpm/agents/linux/x64

    Windows:
    %ZENWORKS_HOME%\zpm\agents\windows\x86
    %ZENWORKS_HOME%\zpm\agents\windows\x64
    %ZENWORKS_HOME%\zpm\agents\linux\x86
    %ZENWORKS_HOME%\zpm\agents\linux\x64
  2. Run an "update now" (ZCC Configuration > Patch Management > Subscription Service Information)
  3. Remove the files added in step 1
  4. Run an "update now" (ZCC Configuration > Patch Management > Subscription Service Information). This last step avoids the "dummy" files created in step 1 from being delivered to the managed devices.

Cause

Whenever an "update now" takes place (manually or on a schedule), part of the process rebuilds the DAU (Discover Applicable Updates) bundles, and if there has been any change to the files such asanalyze.exe, they are incorporated into the DAU and delivered to the managed device along with the rest of the DAU (this allows the files to be automatically updated without a separate patch needing to be applied to the server). Usually during the first "update now" after the upgrade to 11.1, the files such as analyze.exe would have been delivered to the managed devices, however in this case, the Patch Management service was reset for an unrelated reason, and Patch Management did not "realize" that the files had not been delivered.

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