Right Click Z Icon reports "Service is not running"

  • 7009161
  • 12-Aug-2011
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management Z Icon

Situation

Right clicking the Z Icon shows error "Service is not running ".  In this case the Novell ZENworks Agent Service (zenworkswindowsservice.exe) is running.
 
ERROR (from user %TEMP%\zenicon.log ):
 
SecurityException: cannot open an anonymous level security token
windowsidentity.getcurrentinternal

Resolution

For 10.3: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support
For 11: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

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