Various errors caching PLS (Patch management) files

  • 7009157
  • 11-Aug-2011
  • 15-Jan-2013

Environment

Novell ZENworks 10 Configuration Management Patch Management
Novell ZENworks 11 Configuration Management Patch Management
Novell ZENworks 11 Patch Management
Novell ZENworks 10 Patch management

Situation

Various errors downloading and caching patches.
 
ERRORs:
 
Failed Failed to download one or more packages
 
Error writing to event log: <patch name> ....pls is failed
 
Failed Cache request ignored, You must enable the patch before trying again
 
Excpetion during Caching:  NullPointerException
 
 

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757
For ZCM 10.3.3: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=aIlH0CcxfqY~ as "ZCM/ZPM 10.3.3 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.0:
A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=4W5wYqV3RLE~ as "ZCM/ZPM 11.0 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.1:
A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=jqc5ZcNn87U~ as "ZCM/ZPM 11.1 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.