Unable to install ZCM 11 agent using SLES 11 ZENworks_Agent_All pattern

  • 7009114
  • 03-Aug-2011
  • 18-Mar-2013

Environment

Novell ZENworks 11 Configuration Management Installation - Agent
SUSE Linux Enterprise Server 11 Service Pack 1

Situation

Installing the ZCM 11 Agent via Yast after adding Addon-Media,
Ex:  http://<yourserver>/zenworks-agent-addon/zenworks-agent-addon-sle11/
When selecting the pattern ZENworks_Agent_All the wrong jre is chosen.
Since the Pattern ZENworks_Agent_All only requires jre instead of the jre available on the ZCM11 media
the java-1_4_2-ibm or java-1_6_0-ibm jre is selected instead.
This results in a failure during the installations process since the symlink /usr/java/latest is missing. 
Then installation script of the ZCM 11agent fails.

Resolution

This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Additional Information

Workaround:

Open "software management", "Zenworks Agent All" pattern

On the right hand side where all the packages are listed, right click and
select "All in this List" , "Delete". This is to uninstall the pattern that is
installed.

After the rpms are deleted, the following command needs to be run

rm -rf /opt/novell/zenworks/share/zmd/java/

Re-install the pattern and select the correct jre from the ZCM 11 media under the /common/rpm folder

Restart the novell-zenworks-xplatzmd service

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