Unable to recongnize file type, when attaching document using document reference

  • 7009088
  • 31-Jul-2011
  • 27-Apr-2012

Environment

Novell GroupWise 8 Support Pack 2 Hot Patch 2

Situation

When attaching using document reference using Groupwise 8 SP2, the file type icon does not appear, instead a generic icon will appear, it will not allowing to find out if its a word, an excel document etc.  This does not happen when you attach a file or an object.

Resolution

Reported to Engineering.

Additional Information

Steps to Duplicate :
  1. Login to GroupWise client as user.
  2. Click on New mail.
  3. Enter recipient address in To field.
  4. Enter Subject in Subject line.
  5. Enter Text into message body.
  6. Right click on Attachment section and Select Attach Document Reference and select any word,excel or pdf file from Library. Then it will prompt you the message "Attaching a document now attaches both a document reference and a snapshot of the actual file. This will allow all users receiving this attachment to access the document. If the document's library is accessible, the user will access the document from the library. If the library is not accessible, the user will access the file snapshot only." Then click on ok.

Now it will show you the File name with extension but will not show the icon which represent the file type like for word, it show 'W',excel 'X' etc.





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