Cannot initiate Remote Control from a SLED device

  • Document ID:7009061
  • Creation Date:27-Jul-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management Remote Management
SUSE Linux Enterprise Desktop 11

Situation

Trying to launch Remote Control from a SLED device, "Install Remote Management Viewer" appears, and remains even when the package is installed

Resolution

This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support

A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at https://www.novell.com/support