Agent refresh loops infinitely while downloading ostargets.xml

  • 7009060
  • 27-Jul-2011
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1

Situation

Under some conditions, Linux satellites may constantly refresh due to failed download of ostargets.xml.
 
ERROR (from zmd-messages.log):
 
[ResourceManager] [getGoodResource Locations are ( https://192.168.0.5:443/zenworks-registration/ostargets.xml )] [] []
[ResourceManager] [Attempting to retrieve resource from 'https://192.168.0.5:443/zenworks-registration/ostargets.xml'] [] []
[ZenCache] [Could not fetch source https://192.168.0.5:443/zenworks-registration/ostargets.xml for range -1-54,263.] [] []
 
This repeats throughout the log.

Resolution

For 10.3: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support

For 11: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

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