No results for Manufacturer search on network devices

  • 7009040
  • 25-Jul-2011
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management
Novell ZENworks 11 Configuration Management

Situation

SNMP discovered network devices (Printers, DRAC etc.) fail search based on Manufacturer.  No results are found.

Resolution

For 10.3: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support
For 11: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Additional Information

Example of the problem:
 
In ZCC go to Devices/Discovered/Printers.  Although the Manufacturers are listed, search based on Manufacturer shows empty results.

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