ZCM 11 primary agent reports as a ZCM 10x agent

  • 7009007
  • 18-Jul-2011
  • 27-Apr-2012


Novell ZENworks 11 Configuration Management System Update


After a upgrade to ZCM 11, the CC (Zenworks Control Center) reports the primary agent as 10.x
The upgrade to ZCM 11 was successful, no errors were found in logs.
The ZCM 11 xplat agent will not start and reported as unused.
/etc/init.d novell-zenworks-xplatzmd status
Load the xplat agent in debug
/etc/init.d novell-zenworks-xplatzmd debug
Error received on the terminal session running the agent:
VM configuration file not found
Attempting to locate VM configuration file /opt/novell/zenworks/share/zmd/java/lib/amd64/jvm.cfg
VM configuration file not found


Verify java is working properly and has the needed files called during startup as shown in the debug logging.
ZCM 11 ships with jre1.6.0_16.  In this case jre1.6.0_21 was installed and was missing files includeing jvm.cfg.
Resolution included installing jre1.6.0_16 and create a symbolic link:
ln -sf /usr/java/jre1.6.0_16 /usr/java/latest 

Additional Information

Load the xplat agent in debug to verify the issue.
/etc/init.d novell-zenworks-xplatzmd debug
/opt/novell/zenworks/share/zmd/java should have a symbolic link that points to  /usr/java/latest
/opt/novell/zenworks/share/zmd/java -> /usr/java/latest
/usr/java/latest should have a symbolic link that prints to /usr/java/jre1.6.0_16
/usr/java/latest -> /usr/java/jre1.6.0_16

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