Special characters do not display properly when events are exported

  • 7008952
  • 06-Jul-2011
  • 26-Apr-2012

Environment


Novell Log Manager 1.2

Situation

Viewing events in SLM Search and reports shows special characters fine however when we export to a .csv file the characters are not displayed correctly.

Resolution

Data stored in Log Manager is encoded as UTF-8 in order to see the characters correctly the application you use to open the exported events must display them in UTF-8. Most applications allow for a default character encoding set to be applied. Check and verify that you are viewing the exported document in UTF-8 to ensure the characters are displayed correctly.