ZENworks 11 agent hangs installing CASA

  • 7008857
  • 20-Jun-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management

Situation

ZENworks agent installation hangs installing CASA.
 
ERROR (from verbose voicewarmup msi logging):
 
MSI (s) (88:68) [13:43:02:937]: Executing op: CustomActionSchedule(Action=_FB65FC12_0EFA_48AF_8FC1_533D5239C93B,ActionType=1042,Source=C:\Program Files\Novell\CASA\bin\micasad.exe,Target=/install,)
MSI (s) (88:68) [13:43:14:453]: Note: 1: 1722 2: _FB65FC12_0EFA_48AF_8FC1_533D5239C93B 3: C:\Program Files\Novell\CASA\bin\micasad.exe 4: /install
MSI (s) (88:68) [13:43:14:453]: Note: 1: 2262 2: Error 3: -2147287038
 
Also, crash dump shows micasad crash.

Resolution

Likely due to old or corrupt .net installs.
 
Look for old .net versions under Add/Remove programs.  Remove them and try using the complete agent package to allow the .net to be reinstalled.