Loader.PatchAnalyzeReportingService reports NullPointerExceptions

  • 7008815
  • 15-Jun-2011
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3.3 Patch Management
Novell ZENworks 11 Configuration Management Patch Management
Novell ZENworks 11 Patch Management
Novell ZENworks 10 Patch management

Situation

loader-messages.log contains messages like:
[DEBUG] [5/23/11 7:46:57 PM] [] [Loader.PatchAnalyzeReportingService] [] [Failed to save plr: null] [] []
[DEBUG] [5/23/11 7:46:57 PM] [] [Loader.PatchAnalyzeReportingService] [] [!!!!! Exception: java.lang.NullPointerException

Resolution

Fr ZCM 10.3.x: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support
 
Workaround: if it is not possible to upgrade to 10.3.4 at this time, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=aIlH0CcxfqY%7E as "ZCM/ZPM 10.3.3 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.



For ZCM 11.0:
  This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=4W5wYqV3RLE%7E as "ZCM/ZPM 11.0 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.



For ZCM 11.1:
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=jqc5ZcNn87U%7E as "ZCM/ZPM 11.1 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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