Failed to send Disconnect command to Cleanup

  • 7008787
  • 13-Jun-2011
  • 07-Jun-2013


Novell Access Manager 3.1.3-273
Novell Access Manager 3.1.3-273 SSLVPN Server



When disconnecting from the SSLVPN server using Internet Explorer , the following error message is displayed immediately before the logout operation has been completed:

"Failed to send Disconnect command to Cleanup"


This has been fixed in NAM 3.2.

This message may indicate that something has gone wrong while executing the cleanup operations during the logout from the SSLVPN server, however, issues has been found that may cause this message to be triggered also if the cleanup process was actually successful.

The cleanup operations done when executing the logout are dependant on the configuration settings put in place on the SSLVPN server; in order to verify if any issue really occurred, you can check the"destopcleanup.log" located in the user home directory.

Additional Information

This issue has been reported using Internet Explorer 7 or 8, it does not affect Firefox browser.