Error reading .PDF files when ZESM Encryption is enabled

  • 7008770
  • 09-Jun-2011
  • 30-Apr-2012

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Endpoint Security Management
Novell ZENworks Endpoint Security Management

Situation

When a ZESM Encryption policy is applied the following error is encountered when attempting to open a pdf file.
 
ERROR:  "Runtime Error!  AcroRd32.exe  This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information ."
 
 

Resolution

To resolve please do the following:


On Windows XP

  1. Browse to the Adobe Reader X executable in Explorer.
    C:\Program Files\Adobe\Reader 10.0\Reader
  2. Open properties for the executable.
  3. Go to the Compatibility tab.
  4. Enable "Run this program in compatibility mode for :"
  5. Select "Windows NT 4.0 (Service Pack 5)"
  6. Click OK

On Windows 7

  1. Browse to the Adobe Reader X executable in Explorer.
    C:\Program Files\Adobe\Reader 10.0\Reader
  2. Open properties for the executable.
  3. Go to the Compatibility tab
  4. Enable "Run this program in compatibility mode for:"
  5. Select "Windows XP (Service Pack 3)"
  6. Click Apply.
  7. Confirm that a .pdf file opens successfully.
  8. Uncheck "Run this program in compatibility mode for:"
  9. Click Apply.
  10. Confirm that a .pdf file opens successfully.

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