ZCM 10.3.3 iPrint policies fail on Windows 7 devices

  • 7008738
  • 08-Jun-2011
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management Policies
Microsoft Windows 7 (both 32-bit and 64-bit)
ZCM 10.3.3 agent
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Policies

Situation

iPrint policies fail

Error in c:\ndps\ippErrs.txt

   Module:     zenworkswindowsservice.exe
   Trace Info: auth.c, line 1907, thread 00000418
   Routine:    GetProcessIntegrityLevel - OpenProcessToken FAILED (5)

Resolution

For ZCM 10.3.3: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 10.3.4 at this time, in the interim, Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at https://download.novell.com/Download?buildid=akHLhQtyzpo~ as "ZCM 10.3.3 iPrint on Windows 7 fix - see TID 7008738". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

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