System update hangs on device at 95% with Trend AV

  • Document ID:7008725
  • Creation Date:07-Jun-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Support Pack 1

Situation

ERROR:
 
"The ZENworks Update has completed, but some errors were encountered during the update."
 
ERROR (from setup.exe log):
 
MSI (s) (B4:0C) [12:03:51:249]: Executing op: ActionStart(Name=InstallNDIS,,)
MSI (s) (B4:0C) [12:03:51:249]: Executing op:
CustomActionSchedule(Action=InstallNDIS,ActionType=1058,Source=C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\,Target="C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\\InstallHelper.exe"
-instNDIS,)
 
 
MSI (s) (B4:0C) [12:55:17:717]: Note: 1: 1722 2: InstallWIFI 3:
C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\ 4:
"C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\\InstallHelper.exe"
-instWIFI
MSI (s) (B4:0C) [12:55:17:717]: Product: Novell ZENworks Endpoint Security
Agent -- Error 1722.There is a problem with this Windows Installer package. A
program run as part of the setup did not finish as expected. Contact your
support personnel or package vendor. Action InstallWIFI, location:
C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\, command:
"C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\\InstallHelper.exe"
-instWIFI

Error 1722.There is a problem with this Windows Installer package. A program
run as part of the setup did not finish as expected. Contact your support
personnel or package vendor. Action InstallWIFI, location:
C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\, command:
"C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\\InstallHelper.exe"
-instWIFI
 

Resolution

Disable Trend or other antivirus prior to running 11.1 system update on agents.