WebAccess Agent is busy, Web Console C/S Users show -4 are busy

  • Document ID:7008653
  • Creation Date:25-May-2011
  • Modified Date:07-Jun-2013
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 8 Support Pack 2 Hot Patch 2
SUSE Linux Enterprise Server 11

Situation

  • Ever so often users can not login to WebAccess.
  • WebAccess returns error: "WebAcess Agent is busy".
  • A "WebAcess Agent is busy" error can be seen repeatedly in the WebAccess Application logs.
  • Logging into the WebAccess Agent's web or HTTP console, on the status page, it can be seen in the C/S Users row, under the Busy column, a "-4" is seen.
  • Examining logs from the WebAccess Agent, during the time frame of the error, it is noticed that no logging on the WebAccess Agent took place.
  • Restarting the server during the time of the problem, when configured to collect core dumps, generates core dumps.

Resolution

This issue has been fixed in GroupWise 8.0.2 hp3