NCM provisioning job fails to personalize on error: "Virtual Machine cannot be personalized: Cannot complete customization."

  • 7008651
  • 25-May-2011
  • 26-Apr-2012

Environment

Novell Cloud Manager

Situation

Novell Cloud Manager (NCM) provisioning job fails to personalize on error:  "Virtual Machine cannot be personalized: Cannot complete customization. "

Status

Reported to Engineering

Additional Information

Error:
 
"[WIN-83QPSFBSJ9V] Personalize : Waiting for the customize task to complete
Fault {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException
Message Cannot complete customization.
[WIN-83QPSFBSJ9V] Personalize : Error occured while customizing: java.lang.Exception: Failure -: Virtual Machine cannot be personalized: Cannot complete customization.
[WIN-83QPSFBSJ9V] Personalize : Trace:
 at com.novell.zos.systemJobs.vmware.Personalize.runOperation(Personalize.java:130)
 at com.novell.zos.systemJobs.vmware.VIClient.execute(VIClient.java:59)
 at com.novell.zos.systemJobs.vmware.viclientproxy$ProcessEventThread.run(viclientproxy.java:593)

[WIN-83QPSFBSJ9V] Personalize : Error occured while customizing: java.lang.Exception: Failure -: Virtual Machine cannot be personalized: Cannot complete customization.
[WIN-83QPSFBSJ9V] Personalize : Trace:
 at com.novell.zos.systemJobs.vmware.Personalize.runOperation(Personalize.java:130)
 at com.novell.zos.systemJobs.vmware.VIClient.execute(VIClient.java:59)
 at com.novell.zos.systemJobs.vmware.viclientproxy$ProcessEventThread.run(viclientproxy.java:593)

[WIN-83QPSFBSJ9V] Personalize : Failure -: Virtual Machine cannot be personalized: Cannot complete customization.
java.lang.Exception: Failure -: Virtual Machine cannot be personalized: Cannot complete customization.
 at com.novell.zos.systemJobs.vmware.Personalize.runOperation(Personalize.java:130)
 at com.novell.zos.systemJobs.vmware.VIClient.execute(VIClient.java:59)
 at com.novell.zos.systemJobs.vmware.viclientproxy$ProcessEventThread.run(viclientproxy.java:593)
Elapsed time: 1643ms.
handleDaemonResponse: OpId=Ops10 OpState=Error OpError=Failure -: Virtual Machine cannot be personalized: Cannot complete customization.
Checking if networks were deleted
Checking if new networks were created
Requesting VM state resync to discover auto-generated MAC addresses.
Job 'system.vsphere.233' terminated because of failure. Reason: Failure -: Virtual Machine cannot be personalized: Cannot complete customization.
"