Can I have users on both BlackBerry Enterprise Server (BES) and Novell's DataSync?

Document ID:7008632
Creation Date:23-May-2011
Modified Date:10-Dec-2013
- Micro Focus Products:
  GroupWise
  GroupWise Mobility Service

Environment

Novell Data Synchronizer 1.1
Novell GroupWise 8 Support Pack 2 Hot Patch 2
RIM's BlackBerry Enterprise Server (BES) 4.1.7 or 5.0.1

Situation

There are users who would like to be on both BES and DataSync, is this okay?

Resolution

It should be okay to have users on both, if GroupWise is patched to at least 8.0.2 HotPatch 2. In the past this scenario has caused events in the handling of SOAP and cause SOAP issues, poor performance or maxed out threads. If symptoms continue after applying 8.0.2hp2, please open up a Service Request with Novell Technical Support.