Windows explorer crashes when uninstalling 7-zip MSI bundle

  • 7008626
  • 23-May-2011
  • 27-Apr-2012


Novell ZENworks 11 Configuration Management Bundles
Novell ZENworks 10 Configuration Management Bundles
3rd Party Operating Systems and Products


Performing uninstall of 7-zip bundle using icon on the desktop

Windows explorer terminates (and may re-start a few seconds later)


Use an icon in one of the other locations (e.g., Start Menu) to uninstall the application

Additional Information

When the 7-zip application is uninstalled using msiexec without silent mode, it prompts the user with a dialog saying that windows explorer has to be closed to continue with un-installation.

The default value is "Automatically close applications and attempt to restart them after setup is complete". When the un-installation is done in silent mode, this option is taken and this is causing the explorer to close.

Note: The un-installation of the 7 zip application from control panel does not need windows explorer to close. This is required only when the un-installation is done from a command prompt.

ZENworks is behaving correctly in this circumstance