Environment
Apple iPhone
Data Synchronizer Mobility Pack 1.1.1
Data Synchronizer Mobility Pack 1.1.1
Situation
- User is able to receive email.
- Replying to email is never received back in GroupWise.
- Sending new email is never received in GroupWise.
- Device had more then one email account created on the device, such as one for Google's GMail.
Resolution
The device was set to use the non-Data Synchronizer account as the
Default Account, so the device was trying to send internal mail out
through the non-Data Synchronizer account.
To change the setting on a iPhone, go into Settings, then select"Mail, Contacts, Calendars", under the Mail subsection of options, there is a second smaller grouping of options, including:
To change the setting on a iPhone, go into Settings, then select"Mail, Contacts, Calendars", under the Mail subsection of options, there is a second smaller grouping of options, including:
- Always Bcc Myself
- Signature
- Default Account