GroupWise Connector Monitor page shows sync status for users who are not added to the Data Synchronizer.

  • Document ID:7008563
  • Creation Date:11-May-2011
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      GroupWise Mobility Service

Environment

Novell Data Synchronizer Mobility Pack 1.1
Novell Data Synchronizer Connector for GroupWise

Situation

The GroupWise connector Monitor page shows sync activity for users who are no longer added to the Data Synchronizer Mobility pack.
 
Users deleted from the connectors using the WebAdmin still show up in the GroupWise connector Monitor page.

Resolution

This issue can occur if the user was removed from the connectors and the entries for the user was not removed from the Datasync database.
 
Please be careful while following these steps as incorrectly modifying the database can destroy the mobility server.
 
  1. Check if the user is deleted from both the connectors.
  2. Open a terminal window on the Datasync server.
  3. Stop the Datasync services with the command rcdatasync stop
  4. Type the following command psql -U datasync_user datasync
  5. Enter the password for the datasync database. If the database password is not known, the password can be checked from /etc/datasync/configengine/configengine.xml file.
  6. Type the following command select dn from targets;  ensure the ; is added to the end of the command.
  7. Check for the user entry in the user list and note it down.
  8. Type the following command to delete the user from the datasync database delete from targets where dn='cn=user,o=context';  ensure the ; is added to the end of the command.
  9. Replace cn=user,o=context with the user id noted down in step 7.
  10. Exit by typing \q
  11. Start the Datasync services with the command rcdatasync start
  12. Launch WebAdmin for Datasync and check for the user entry in the GroupWise connector Monitor page.