Mac user gets "Unknown error connecting to server" when changing password

  • 7008555
  • 31-May-2012
  • 31-May-2012


Novell Open Enterprise Server 11 (OES 11) Linux
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 2
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 3
Novell Kanaka for Mac 2.6


User is trying to change their password with the Novell Kanaka for Mac installed.  The only information they see is "Unknown error connecting to server".

In looking at the Kanaka Console (https://ip_or_dns:3089) -> Access Requests, the following is observed:
Change password USERID.MyOU.MyORG Unknown Directory Services error has occurred. Failed to change password for CN 'USERID.MyOU.MyORG'; Result = 48.


Have the user change to a different password -- one that they have not used before.


User was trying to re-use a previously used password.

Additional Information

In most cases, eDirectory is configured to remember some number of the previously used passwords, for each user.  If a user tries to reuse one of these passwords, they will not be allowed and the above errors are seen.