ZCM 10.x: Remote Control of 64-bit devices is slow

  • 7008552
  • 11-May-2011
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management Remote Management

Situation

When Remote Controlling or Remote Viewing a 64-bit device, screen refresh is very slow

WinVNCApp.log (see KB 3418069 How to enable debug logging for ZENworks 10 and 11 Configuration Management for details of how to enable this log) shows

No 'Mirage Driver' or 'DemoForge Mirage Driver' found.
or
PLEASE INSTALL NEWER VERSION OF MIRAGE DRIVER!

Resolution

A fix for this issue is included in ZENworks 11, see TID 7006995"ZENworks 11 - information and updates" which can be found at https://www.novell.com/support

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