ZPM 11 LOADER-MESSAGES.LOG exception: "[Loader.MandatoryBaselineManager] [] [Excpetion during Caching:]"

  • Document ID:7008548
  • Creation Date:10-May-2011
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management
      ZENworks Patch Management

Environment

Novell ZENworks 11 Patch Management
Novell ZENworks 11 Configuration Management Patch Management
Novell ZENworks 10 Configuration Management Patch Management
Novell ZENworks 10 Patch management

Situation

ZENworks Control Center (ZCC) > Patch Management> Status has many patches failing to download (156 - 166 in test environment).
ZCC > Configuration> Patch Management> Subscription Service Information> Update Now process may run for many hours and never finish.

Resolution

For ZCM 10.3.3: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=aIlH0CcxfqY~ as "ZCM/ZPM 10.3.3 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.0: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=4W5wYqV3RLE~ as "ZCM/ZPM 11.0 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.1: A fix for this issue is intended to be included in a future update to the product: however, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=jqc5ZcNn87U~ as "ZCM/ZPM 11.1 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Additional Information

LOADER-MESSAGES.LOG exception:
 
[Loader.MandatoryBaselineManager] [] [java.lang.NullPointerException
at com.lumension.scr.pojo.SecurityContent.registerProgressCallback(SecurityContent.java:818)
at com.patchlink.sapphire.download.SubscriptionDownloadActionHandler.processAction(SubscriptionDownloadActionHandler.java:240)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:212)
at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:143)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:651)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:676)
at java.lang.Thread.run(Thread.java:595)