Provisioning of new virtual machine fails

  • 7008539
  • 09-May-2011
  • 26-Apr-2012


Novell Cloud Manager 1.1
PlateSpin Orchestrate
VMware vCenter
Microsoft Windows Server 2003
Microsoft Windows XP Professional


Provisioning of new virtual machine fails

Error on Platespin Orchestrate job log:
Personalize : Error occured while customizing: java.lang.Exception: Failure -: Virtual Machine cannot be personalized: Cannot complete customization.

Error on VMware vCenter log:
Error occured while creating deploy package. Msg: C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\svr2003 doesn't contain known sysprep files.


The vCenter host needs to have installed the correct Microsoft sysprep files. This is required for Windows versions up to Windows XP or Windows 2003 Server but not Windows Vista or Windows 2008 or newer.

See e.g. article ID 1005593 at