Environment
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Novell ZENworks 11 Configuration ManagementNovell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Situation
Randomly, the zicon disappears from Windows tray.
ERROR (in user temp zenicon.log)
Unhandled exception
Type: System.Runtime.Remoting.RemotingException
Message: An error occurred while processing the request on the server:
System.Security.SecurityException: Cannot open an anonymous level security
token. at
System.Security.Principal.WindowsIdentity.GetCurrentInternal(TokenAccessLevels
desiredAccess, Boolean threadOnly)
at System.Security.Principal.WindowsIdentity.GetCurrent()
at
System.Runtime.Remoting.Channels.Ipc.IpcServerTransportSink.ServiceRequest(Object
state)
The Zone of the assembly that failed was:
MyComputer
Help Link:
Stack Trace: Server stack trace:
at
System.Runtime.Remoting.Channels.Ipc.IpcServerHandler.ReadToEndOfHeaders(BaseTransportHeaders
headers)
at System.Runtime.Remoting.Channels.Ipc.IpcClientHandler.ReadHeaders()
at
System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage
msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders&
responseHeaders, Stream& responseStream)
at
System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage
Type: System.Runtime.Remoting.RemotingException
Message: An error occurred while processing the request on the server:
System.Security.SecurityException: Cannot open an anonymous level security
token. at
System.Security.Principal.WindowsIdentity.GetCurrentInternal(TokenAccessLevels
desiredAccess, Boolean threadOnly)
at System.Security.Principal.WindowsIdentity.GetCurrent()
at
System.Runtime.Remoting.Channels.Ipc.IpcServerTransportSink.ServiceRequest(Object
state)
The Zone of the assembly that failed was:
MyComputer
Help Link:
Stack Trace: Server stack trace:
at
System.Runtime.Remoting.Channels.Ipc.IpcServerHandler.ReadToEndOfHeaders(BaseTransportHeaders
headers)
at System.Runtime.Remoting.Channels.Ipc.IpcClientHandler.ReadHeaders()
at
System.Runtime.Remoting.Channels.Ipc.IpcClientTransportSink.ProcessMessage(IMessage
msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders&
responseHeaders, Stream& responseStream)
at
System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage
Resolution
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support
Workaround:
Workaround:
- Start Task Manager
- Click the Processes tab
- Select ZenNotifyIcon.exe process and click End Process
- Launch %ZENWORKS_HOME%\bin\ZenNotifyIcon.exe
Status
Reported to EngineeringAdditional Information
Other failure messages in zenicon.log may have other fixes. Example:
Failed to create an IPC Port: Access is denied . See Recommended ZCM Anti-Virus Exclusions TID https://support.microfocus.com/kb/doc.php?id=7007545