ERROR: "Source Routing Not Allowed" when sending mails to personal group

  • 7008457
  • 30-May-2012
  • 30-May-2012

Environment

Product:
Novell GroupWise 8
McAfee SideWinder
 
Configuration:
Personal Group contains External users
Email sent with a picture in it

Situation

ERROR: "Source Routing Not Allowed" when sending mails to Personal Group
Unable to send email to Personal Group from Client
 

Resolution

When an HTML email is sent with a picture, the MIME is generated by the Client. When the Client generates the MIME, the To field is populated with the Group Name in the MIME. McAfee Sidewinder gives an Error if the To Field has a Group Name in it though it is according to the RFC Specifications
 
Apply GroupWise 8 Support Pack 3 Client or later. With GroupWise 8 Support Pack 3 Client or later, the To field does not contain the Group Name. GroupWise 8 Support Pack 3 or later can be downloaded from https://download.novell.com/patch/finder
OR
Allow McAfee Sidewinder to accept the "To" field with Group Names in it
 

Additional Information

Notes:
Format of the To field in MIME
To: group1: "User1 Last1" <user1.last1@gmail.com>, "User2 Last2"  <user2.last2@gmail.com>;

Feedback service temporarily unavailable. For content questions or problems, please contact Support.